Our Track & Trace System

Our tracking system enables us to provide improved services to you 'the customer'. The online track and trace facility gives you access to real-time delivery information and is able to update you with exactly the correct status of your delivery. You can view parcels/consignments that are awaiting to be shipped, access items which are currently in transit and see historical details of deliveries & shipments which have already been sent. Further functions including; updating your account details, phone numbers and email addresses and check on ETA's of shipments sent.

"We have tried to create a track and trace experience for customers which is both useful and relevant. Customers want to know what parcels we are holding and when they are going to arrive. Information is displayed in real-time offering the customer the ability to check information when they need to. Gone are the days of costly international phone calls chasing up consignments, this can all be achieved in seconds with just a couple of clicks of a button.", said Jon Garrood, developer at Worldwide Book Services

Benefits to you

This new way of working results in considerable business benefits. Using just one system has improved efficiencies. You can see on-screen details of deliveries from multiple publishers, giving invoice numbers of orders you have placed. To be able to see parcels that have already arrived in our warehouse in Essex, before they have been sent. This enables you to contact the publishers if no receipt can be seen, when previously you may have not realised that there was a problem with a delivery. Information such as values and quantities can also be found on the system. For smaller deliveries you can hold your shipment until you have the amount of items to make it cost effective to ship, saving you money.

We are sure that you will find WBS's track and track system both efficient and useful to use.